What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website function properly, remember your preferences, and improve your experience. Some cookies are strictly necessary for the website to work and are exempt from consent requirements, while other cookies require your consent. PTU Clinic also uses embedded third-party content (iframes), which is explained in a separate section below.

Types of Cookies We Use

Strictly Necessary Cookies
These cookies are required for core website functions, including saving your cookie choices and enabling essential site features.
Legal basis: Exempt from consent - strictly necessary for the service requested

Analytics Cookies
These cookies help us understand how visitors use our website. They collect data using pseudonymous identifiers to generate aggregated statistics (for example, pages visited and interactions).
Legal basis: Requires user consent - blocked by default

Other Cookies
These cookies do not fit neatly into the categories above based on the information available. We treat them as non-essential unless they are strictly necessary for a feature you request.
Legal basis: Requires user consent - blocked by default

Embedded Content (Iframes)

Our website includes embedded content delivered through iframes (for example, video players and tag management components). When you view or interact with embedded content, the third-party provider can collect information from your device and set cookies or use similar technologies under their own privacy policy. Non-essential embedded content is blocked by default until you provide consent through our cookie settings. Where an embedded element is strictly necessary for a feature you request, it is exempt from consent requirements.

Marketing
These iframes are used to display third-party marketing content (such as embedded videos) and can enable the provider to collect data and set cookies.
Legal basis: Requires user consent - blocked by default

Iframe: YouTube | Provider: YouTube | Domain: www.youtube.com | Duration: Session | Source: https://www.youtube.com/embed/-rIvbEX_x8I

Other
These iframes support site operations and integrations that do not fit neatly into the categories above based on the information available. We treat them as non-essential unless they are strictly necessary for a feature you request.
Legal basis: Requires user consent - blocked by default

Iframe: Not available | Provider: Not available | Domain: www.googletagmanager.com | Duration: Session | Source: https://www.googletagmanager.com/ns.html

Third-Party Services and Data Recipients

Google (Google Analytics and Google Tag Manager) provides analytics and tag management services. When enabled by your consent, these services can process device and usage data (including pseudonymous identifiers) according to Google’s privacy policy: https://policies.google.com/privacy.

YouTube (a Google service) provides embedded video content. When enabled by your consent, YouTube can collect device and usage data and set cookies according to its privacy policy (Google privacy policy): https://policies.google.com/privacy.

We use our own consent management system (Trustwards) to record your cookie preferences. The 'trustwardsCookie' stores which cookie categories you have accepted or rejected, ensuring your choices persist across visits. This cookie is strictly necessary for compliance with applicable privacy regulations and consent requirements. Your consent data is processed securely and is not shared with third parties unless legally required.

International Data Transfers

Some of our service providers are located outside EU/EEA:

- Google Analytics (Google LLC): Headquartered in the United States. Google LLC is certified under the EU-U.S. Data Privacy Framework (DPF).
- YouTube (Google LLC): Headquartered in the United States. Google LLC is certified under the EU-U.S. Data Privacy Framework (DPF).

For providers identified as “Unknown” in our scan results, we cannot confirm the provider’s location from the available information. We treat these technologies as non-essential and block them by default until you provide consent. We recommend reviewing each provider’s privacy policy for detailed information about their data protection measures where the provider can be identified.

Legal Basis for Processing

Strictly Necessary cookies are exempt from the consent requirement because they are strictly necessary for the service you request (for example, saving your cookie choices). All other cookie categories (including Analytics, Marketing, and Other) require your consent. These non-essential cookies and embedded elements are blocked by default and are only activated after you give explicit consent through our cookie settings.

Managing Your Cookie Preferences

You can accept or reject cookie categories at any time, and you can withdraw your consent at any time. Non-essential cookies and embedded elements remain blocked until you choose to enable them. To manage your choices, use the cookie settings link in our website footer, which is managed through our consent management platform (Trustwards).

How to Control Cookies in Your Browser

In addition to our cookie settings tool, you can control cookies through your browser settings, including viewing stored cookies and site data, deleting cookies, blocking cookies, and managing first-party versus third-party cookie permissions.
Google Chrome: Settings > Privacy and security > Third-party cookies (and Site data).
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data.
Apple Safari (macOS): Safari > Settings > Privacy (and Manage Website Data).
Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data.
If you block cookies, some website features can stop working. Strictly necessary cookies are required for the site to function and cannot be disabled through our cookie banner.

Similar Technologies

Local Storage is a browser feature that allows websites to store data persistently on your device. Unlike cookies, this data does not expire automatically and remains until manually cleared. We use Local Storage strictly for essential website functionality, such as remembering your preferences and settings to provide a consistent browsing experience. This usage is strictly necessary for the service you have requested and is therefore exempt from consent requirements under applicable law.

Session Storage is a browser feature that temporarily stores data only for the duration of your browser session. This data is automatically deleted when you close your browser tab or window. We use Session Storage strictly for essential functionality during your visit, such as maintaining your navigation state and form data. This usage is strictly necessary for the service you have requested and is therefore exempt from consent requirements under applicable law.

Cookie Retention Periods

Session cookies: These cookies are deleted when you close your browser. Based on our current cookie scan, the following cookies are session cookies: trustwardsCookie, consent-policy, _ga, _ga_F8TBW1LH5C, _vb.
Persistent cookies: None identified in our current cookie scan.

Your Rights

You can withdraw your consent at any time by changing your cookie preferences using the cookie settings link in our website footer. You also have the right to access information about the cookies we use (provided in this policy), to request deletion of cookie data, and to lodge a complaint with the data protection authority in your country if you believe your rights have been violated. To exercise your rights, contact us at hello@highbarhealth.com. Please refer to our Privacy Policy for specific supervisory authority contact details.

Updates to This Policy

We review this Cookies Policy periodically and update it when our cookie practices change. The “Last updated” date at the top of this policy indicates when changes were last made. For significant changes, we will notify you through the cookie banner and request new consent where required. Changes take effect from the date indicated at the top of this policy.

Contact Us

Highbar Physical Therapy
Email: hello@highbarhealth.com
Address: 4 Richmond Square Suite 400, Providence, RI 02906